When a parent or loved one starts needing a bit more help, the question of whether they can stay in their own home becomes a big one. Visiting Angels North Surrey is a home care company that helps people across the area do exactly that. Here are five things worth knowing.
1. It’s run by local people
Visiting Angels North Surrey is run by Lynn and Chris James, who live locally, from an office in Chessington. The team covers a wide patch, from New Malden down to Cobham and from Thames Ditton across to Sutton, including Kingston, Surbiton, Worcester Park, Epsom, Esher, Claygate and Hinchley Wood.
2. Care can be as little or as much as you need
Support ranges from a single hour a week to round-the-clock, 24-hour care. That flexibility means it can start small, perhaps a weekly visit for company and a bit of help around the house, and grow as needs change.
3. The range of services is broad
Services include companionship, home help and housekeeping, medication support, personal care, respite care to give family carers a break, overnight and live-in care, and support after a hospital stay or operation. The team also offers dementia care and palliative care for people who want to spend their final days at home.
4. Carers are trained in-house, which helps continuity
The company describes itself as carer-centric. New caregivers go through a thorough recruitment process followed by four days of in-house training. Investing in staff means carers tend to stay longer, so clients are more likely to see the same familiar faces, which matters a great deal, especially for people living with dementia.
5. It’s part of a well-established international network
Visiting Angels began in Philadelphia in the USA and has grown into one of the best-known names in home care, now with local offices across the UK. The North Surrey service is regulated by the Care Quality Commission, and families can read its latest inspection report on the CQC website.
Find out more
Visiting Angels North Surrey, Trident Court, 1 Oakcroft Road, Chessington, Surrey KT9 1BD. Telephone 020 3143 4007 or email northsurrey@visiting-angels.co.uk. Visit visiting-angels.co.uk/northsurrey for more details.