If you’ve ordered from Victorian Plumbing and need to return an item—whether it’s not quite right, arrived damaged, or you’ve simply changed your mind—the good news is the process is fairly straightforward. Here’s a step-by-step guide to help you return items with ease.
Returning Unwanted Items
Victorian Plumbing allows returns on most unwanted items as long as you act within the 30-day return window. Here’s what you need to know:
Step 1: Check the Condition
Items must be unused, undamaged, and returned in their original packaging. That means no fitting or installation attempts—products must be in resaleable condition.
Step 2: Get Authorisation
Before sending anything back, you’ll need to request a return authorisation number. You can do this by visiting the Victorian Plumbing Returns Page.
Step 3: Package Carefully
Wrap the item securely in its original packaging. Do not write directly on the box. Instead, include a note inside with your return number and order details.
Step 4: Return at Your Own Cost
Return postage is your responsibility. It’s strongly recommended to use a tracked and insured courier service to avoid any issues.
Step 5: Use the Correct Address
Victorian Plumbing
22 Grimrod Place
Skelmersdale
WN8 9UU
Returning Faulty or Damaged Goods
If your item arrives damaged or develops a fault, you have up to 48 hours to report the issue.
Step 1: Report the Problem
Use the Damaged Item Form or email info@victorianplumbing.co.uk. Include your order number and photos of the damage.
Step 2: Await Instructions
Do not send the item back until you receive specific instructions from the Victorian Plumbing team. In many cases, they will arrange collection or provide a free returns label.
Refunds
Once your return is received and inspected, Victorian Plumbing will process your refund within 7–10 working days. You’ll get a confirmation email once the money has been sent back to your original payment method.
Need Help?
If you’re unsure about anything, the Victorian Plumbing customer service team is available via live chat on their Contact Page, or you can email them directly.
Returns can be frustrating, but Victorian Plumbing has a clear and structured process in place to make it as smooth as possible. As long as you follow the steps and act within the time limits, you should have no trouble returning your item.